Privacy Policy

Last Updated: January 1, 2025

Introduction

Welcome to Query Memory ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document intelligence platform and related services (collectively, the "Service").

By accessing or using Query Memory, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

Information We Collect

1. Information You Provide Directly

We collect information that you provide directly to us, including:

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Payment Information: When you subscribe to a paid plan, we collect payment card details and billing information through our third-party payment processor.
  • Communications: When you contact us for support or inquiries, we collect the information you provide in those communications.
  • User Content: Documents, files, knowledge bases, agents, and other content you upload, create, or process using our Service.

2. Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

  • Usage Data: Information about how you access and use the Service, including pages visited, features used, and time spent.
  • Device Information: Information about the device you use to access our Service, including IP address, browser type, operating system, and device identifiers.
  • Log Data: Server logs that record information about your requests, including timestamps, referring URLs, and error reports.

3. Information from Third Parties

We may receive information about you from third parties, including:

  • Authentication Providers: If you choose to authenticate through a third-party service.
  • Payment Processors: Information from payment processors to complete transactions.
  • Analytics Providers: Aggregated data from analytics services to understand usage patterns.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process your transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and security breaches
  • Comply with legal obligations
  • Send marketing communications (with your consent, where required)

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as hosting, data analysis, payment processing, and customer support.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Protection of Rights: To protect the rights, property, and safety of Query Memory, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
  • With Your Consent: When you have given us explicit consent to share your information.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with the Service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Opt-Out: Opt out of marketing communications at any time.
  • Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at hritvik@nanosecondlabs.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our Service
  • Analyze traffic and improve performance
  • Serve relevant content and advertisements

You can control cookie settings through your browser. Disabling cookies may limit your ability to use certain features of our Service.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hritvik@nanosecondlabs.com

We will respond to your inquiry within 30 days.